FAQs

Yes, we are fully registered and licensed by the Uganda Tourism Board and all relevant government authorities. We maintain all required insurance and operational permits for your safety and peace of mind.

As a locally owned and operated company, we offer authentic experiences with deep cultural connections. Our guides are Ugandan-born experts with extensive knowledge of local ecosystems, wildlife behavior, and cultural heritage.

Our guides undergo rigorous training and certification processes. Most have 5+ years of field experience, with specialized training in wildlife tracking, first aid, and customer service excellence.

We maintain modern, well-equipped safari vehicles with communication systems, comprehensive first aid kits, and 24/7 emergency support. All our guides are trained in emergency response procedures.

Absolutely! We specialize in creating customized safari experiences. Whether you’re planning a family vacation, honeymoon, photography tour, or specific wildlife focus, we can tailor every aspect of your journey.

We require a 30% deposit to secure your booking, with the balance due 30 days before travel. We accept bank transfers, credit cards, and other secure payment methods for your convenience.

Yes, we provide special rates for groups of 4 or more people. We also offer seasonal promotions and early booking discounts throughout the year.

We maintain a fleet of modern 4×4 safari vehicles that undergo regular safety inspections and maintenance. All vehicles are equipped with pop-up roofs for optimal game viewing and comfortable seating.

We offer flexible cancellation terms with full refunds available up to 60 days before departure. Please refer to our detailed terms and conditions for specific cancellation timelines and fees.